The High Cost of Doing The Right Thing

I recently cancelled my Cingular wireless service in favor of Verizon.  I’m getting better coverage and paying less per month.

Anyhow, I was greatly amused to receive a check from Cingular today refunding me for the remaining balance on my account.  The reason I was amused was that the check was for $0.17.  Looking at the front of the mailer, I see that Cingular spent $0.32 to send me a $0.17 refund.

You’d think they’d just go ahead and put a clause in the contract that any balance less than $1.00 would not be refunded.  It’s not really worth it in terms of my time or theirs to deal with such a small amount.  I certainly wouldn’t make a trip to the bank just for this one check (I rarely deal with checks, so I may go into the bank once every three months or so these days).

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