The saga continues.  The last problem was they were missing more files, which didn’t show up until they restarted the server.  When they looked in the directory, there weren’t any files when there should be 10 XML files that are used for configuration purposes.  What really chaps my ass is that there’s a step in the installation instructions that explicitly tells them to extract those files into that directory.  The installation should have been a pretty simple five or six step affair.

So far, it’s gone like this:
Installer: Server’s restarted.  Try it now.
Me: Not working, giving an error.
Installer  Getting an error in the logs.  <error text>
Me:  You’re missing some files.
Installer:  Checking…  Yep, there are no files there. 
Me:  Section 4.2 of the install instructions says to extract those files into that directory.
Installer: The files are extracted.  I’ll recycle the server.
   …ten minute pause while servers restart…
Installer: Servers are up.  Try it again.
Me:  Still no go.  Same error.
Installer: Getting a different error in the logs..
Me:  Looks like the proxy server isn’t running now.
Installer: The proxy server has this error in the logs…  <error text>
Me:  It’s missing its properties file.
Installer:  I’ll check…..  I added the file.
  Later… Rinse… Repeat…