For the past couple of weeks I've been having problems with my cable modem. Or more specifically, it appears that Charter has been having problems, because the "cable" light on my modem keeps going off and I lose connection. When it's up, I don't have any problems connecting, so I know my home network is OK. There are no events I've been able to correlate to the outages (i.e. wind, rain, etc). My suspicion is that they're having a problem on their end (although there is a remote possibility that there is a problem with the wire from my house to their local connection point or the modem itself is going out).
Anyway, Charter's support website requires that you install their spyware in order to use their "wizard." Since I won't install that crap (I installed their software package when it first came out and it took over my browser and rebranded it; I had to reinstall Windows to get it back), I had to drop out to their web contact form. This probably puts me somewhere below fungus on their priority list, so I'm not sanguine about the probability of a fix anytime soon. I'll probably have to call them and deal with the level 1 and 2 crap before I get someone who knows what's going on.
In the meantime I probably won't be making too many updates to this site, because everytime I get set to go online at home the cable modem is out.
Posted by Aubrey at July 1, 2003 12:16 PMI have the same problem and the technician told me that because I have my signial amplified in the house noise is knocking out my road runner connection to the internet so you might want to see your ISP tech support.
Posted by: Jerry Crudup at October 20, 2003 10:39 AM